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Warranty Policy & Procedures

Please fill out our Return Authorization Form online or call the Customer Service Department at 330-628-9245 (Option #2) to obtain a Return Authorization Number. Returned merchandise will not be accepted without a Return Authorization Number displayed on the outside of the shipping container. Please have the crossbow serial number available when contacting the Customer Service Department.

LIMITED LIFETIME OPERATIONAL WARRANTY

Subject to the terms, conditions and limitations outlined below, Horton Crossbow Innovations, guarantees its crossbows against defects in materials and workmanship that adversely affect the operation of the crossbow for the lifetime of the original owner, except for the bow limbs and scope, which are warranted for five (5) years from the date of purchase, and strings and cables, which are not covered by this warranty.

This warranty only becomes effective if activated by the purchaser within 30 days of the purchase date by completing the warranty card included with the crossbow and mailing it to Horton Crossbow Innovations. Horton Crossbow Innovations reserves the right, at its sole discretion, to accept proof of purchase in lieu of a completed warranty card.

All warranty/repair returns are to be coordinated directly between the consumer and Horton Crossbow Innovations. To make a claim under this warranty, call our Customer Service Department at 330-628-9245 for a Return Authorization Number. Horton Crossbow Innovations will not accept returned merchandise without a Return Authorization Number displayed on the outside of the shipping container. Include your name, address, daytime phone number, and a brief description of the claim inside the package. Insure your shipment and send it prepaid via the U.S. Postal Service, FedEx, or UPS.

Limitations of Warranty

The warranty will be void if any of the following occur:

1. The instructions in the owner’s manual are not followed.

2. The crossbow or any of its parts or accessories are altered from their original state.

3. The GripSafety is disabled and/or safety wings removed.

4. Damage is caused by abuse or neglect.

5. Damage is caused by dry-firing or by using underweight arrows (lighter than recommended in the Owner’s Manual).

6. The crossbow is rented or loaned for use by others by a retailer, wholesaler, or shooting range operator, or other commercial business organization, whether or not a fee is charged for its use.

There are no warranties which extend beyond the description on the face hereof.

The sole and exclusive remedy pursuant to this warranty is the repair or replacement of the defective part(s) at the sole discretion of Horton Crossbow Innovations. Parts determined to be unsafe will not be returned with the repaired crossbow.

The implied warranties of merchantability and fitness for a particular purpose are expressly disclaimed.

All disclaimers and limitations of liability shall still apply even if the limited remedy of repair and replacement fails of its essential purpose.

In states where permitted, we assume no liability for incidental or consequential damage or for incidental expenses.

Any action against Horton Crossbow Innovations based on an alleged breach of this warranty must be brought within one (1) year of the claimed breach. Horton Crossbow Innovations' liability for breach of warranty shall be limited to repair or replacement of the product at the option of Horton Crossbow Innovations.

ACUdraw™ & ACUdraw 50™ Limited Five-Year Operational Warranty

Subject to the terms, conditions and limitations outlined below, Horton Crossbow Innovations guarantees its ACUdraw units (except for the draw cords and power springs) against defects in materials and workmanship that adversely affect their operation for a period of five (5) years from the date of purchase for the original owner.

This warranty only becomes effective if activated by the purchaser within 30 days of the purchase date by completing the warranty card included with the crossbow (or ACUdraw if purchased separately) and mailing it to Horton Crossbow Innovations. Horton Crossbow Innovations reserves the right, at its sole discretion, to accept proof of purchase in lieu of a completed warranty card.

To make a claim under this warranty, call our Customer Service Department at 330-628-9245 for a Return Authorization Number. Horton Crossbow Innovations will not accept returned merchandise without a Return Authorization Number displayed on the outside of the shipping container. Include your name, address, daytime phone number, and a brief description of the claim inside the package. Insure your shipment and send it prepaid via the U.S. Postal Service, FedEx or UPS.

Limitations of Warranty

The warranty will be void if any of the following occur:

1. The instructions in the owner’s manual are not followed.

2. The ACUdraw or any of its parts are altered from their original state.

3. Damage is caused by abuse or neglect.

4. Damage is caused by firing a crossbow equipped with an ACUdraw with the string claw positioned in the trigger’s string slot.

5. The ACUdraw is installed on a crossbow that is rented or loaned for use by others by a retailer, wholesaler, or shooting range operator, or other commercial business organization, whether or not a fee is charged for its use.

There are no warranties which extend beyond the description on the face hereof.

The sole and exclusive remedy pursuant to this warranty is the repair or replacement of the defective part(s) at the sole discretion of Horton Crossbow Innovations. Parts determined to be unsafe will not be returned with the repaired ACUdraw.

The implied warranties of merchantability and fitness for a particular purpose are expressly disclaimed.

All disclaimers and limitations of liability shall still apply even if the limited remedy of repair and replacement fails of its essential purpose.

In states where permitted, we assume no liability for incidental or consequential damage or for incidental expenses.

Any action against Horton Crossbow Innovations based on an alleged breach of this warranty must be brought within one (1) year of the claimed breach.

Horton Crossbow Innovations liability for breach of warranty shall be limited to repair or replacement of the product at the option of Horton Crossbow Innovations.